Complaints
How to complain, what to include and where to go if you are not satisfied.
Contact us
Our phone, email and support hours are not yet published. There is no contact form on this website: each link opens your own phone, email or WhatsApp app.
Ways to reach us
Support hours in South African Standard Time are published with our contact details.
Phone
Phone number not yet published
Support hours in SAST are published with the number.
Email address not yet published
Clicking an address opens your own email app. Nothing is sent from this website.
Only if a verified number is confirmed
Never send your ID, bank details or PIN in a chat.
Where we are
- Physical address
- Not yet published
- Postal address
- Not yet published
- Support languages
- Support languages not yet published
- Complaints
- Complaints address not yet published · how complaints work
- Privacy requests
- Not yet published
Make the conversation quicker
Have this ready
- Your full name and the cellphone number you used when you applied
- Your loan or application reference, if you have one
- A short description of what you need, with any dates
- For repayment questions: the date of your next debit order
Never send by email, chat or SMS
- Your full ID number together with your bank details
- Bank PINs, passwords or one-time PINs (OTPs)
- Card numbers or CVV codes
- Photos of your bank card
We will never ask for a PIN, password or OTP. If someone does, it is not us.
Applying for a loan?
RandLeaf’s own online application service isn’t open yet. Until it is, the Apply online button takes you to a partner’s application through the LeadGid affiliate network. How the partner route works. Our support team can explain the process, but they can’t take an application over WhatsApp.
Questions about a partner’s offer, quote, decision or agreement go to that partner, because only it can see your application. We can explain this website and how the partner link works.
Struggling to repay?
Tell us as early as you can. What happens when you contact us.
You might need
Payment difficulties
What to do first if a repayment is going to be hard, and where to find independent help.
Security and scams
Our official channels, what we never ask for and how to spot a fake lender.