How do I get a paid-up letter?

Once your final repayment has cleared, ask us for a paid-up letter. It confirms that your RandLeaf loan is settled in full and that nothing more is owed. It is free.

What a paid-up letter shows

Your details

Your name and part of your ID number, so the letter can be matched to you.

The loan

The agreement or account reference and the date it was settled.

The balance

A clear statement that the balance is zero and nothing more is owed.

Who issued it

RandLeaf and the legal entity named in your agreement, with our registration details.

When you can ask for it

Ask once your last repayment, or your settlement payment, has cleared. Debit orders and EFT payments take a little time to clear, so a letter issued the same minute might have to be corrected later. If you settled early, the settlement confirmation tells you when the letter can be issued.

How to get one

1. Contact us. Ask for a paid-up letter and give your ID number.
2. Confirm it is you. We confirm your identity before sending anything about your account.
3. Receive the letter. It is sent to the contact details on your loan. Delivery method not yet published.

Your credit record afterwards

Credit providers report the status of accounts to credit bureaus as part of their regular monthly reporting. When your loan is settled, the next reports show it as paid up. The change can take some time to appear on your credit report, because it follows the reporting cycle and the bureau’s own updates.

If your report still shows the loan as open after a reasonable time, send a copy of your paid-up letter to the credit bureau and ask it to correct the record. You can get a free copy of your credit report once a year from each registered credit bureau, and the National Credit Regulator’s website lists the registered bureaus.

Keep it safe

Save the letter where you can find it. It is useful if a debt collector ever contacts you about a loan that is already closed, if an old debit order runs by mistake, or when you apply for a home loan or other credit and are asked about past accounts.

If something isn’t right

• You lost the letter. Ask us for a copy.
• The letter has a mistake. Tell us and we will check it against your account.
• A debit order ran after the loan was settled. Contact us so the amount can be refunded.
• We say a balance is still owed. Ask for a statement showing how it is made up. If you disagree, you can make a complaint.

Who to contact

Our phone, email and support hours are not yet published. You can also see every official channel on the contact page. If a message claiming to be from us looks wrong, check it against that page before you reply.