Who can apply
18 or older, a South African ID and a bank account in your own name. After that, it comes down to affordability.
How can we help?
Find answers about applying, payouts, repayments and settling your loan. Everything here is public, and you don’t need to log in.
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Popular topics: can’t make a repayment · repayments · payout times · documents · contact us
Our phone, email and support hours are not yet published.
Before you apply
Documents you’ll need
Usually your ID, a recent payslip or statements and your bank details. Never send them over WhatsApp.
Bank account verification
Why we confirm the account is yours, and what sharing statements means.
How it works
The four steps from estimate to payout, and who sees your details.
Applying online today
Where the Apply online button goes, and what a partner link means.
My application was declined
Common reasons, your right to know why, and what to do next.
Your loan
When the money is paid
Approved, sent and received are different steps. What can delay a payout.
How repayments work
Collected by DebiCheck near your payday. Want to pay early or switch banks? Start here.
DebiCheck explained
What you approve with your bank, and what to do if the request goes wrong.
Settling early
Ask for a settlement figure and close your loan with no penalty.
Paid-up letter
Proof that your loan is fully repaid, and your credit record afterwards.
If something’s wrong
I can’t make a repayment
Talk to us before the debit date if you can. Free independent help is listed too.
Make a complaint
Start with our support team. If that doesn’t settle it, this page shows where to go next.
Fraud and fake messages
Check whether a call, SMS or site is really from RandLeaf.
Contact us
Our official phone, email and support hours.
Returning customers
Applying again
Higher limits the second time round. The checks stay the same.
RandLeaf Roots
The returning-customer benefit and who it is for.
Roots programme rules
Every condition of the R30 benefit, including the cases where it doesn’t apply.
Talk to us before the date, not after
Having difficulty making a repayment? Contact our support team to discuss the available options.
Still need help?
Our support team can explain RandLeaf loans, this website and how the partner link works. There is no login on this website, and none is needed to get help. Questions about a loan or application made through the partner link go to the partner’s credit provider, which holds that account.
Phone
Phone number not yet published
Support hours in SAST are published with the number.
Email address not yet published
Clicking an address opens your own email app. Nothing is sent from this website.
Only if a verified number is confirmed
Never send your ID, bank details or PIN in a chat.
Guides for before and after you borrow
Longer explanations of costs, comparing offers, documents, DebiCheck, money trouble and fake loan messages.