DebiCheck
What you approve with your bank, and what to do if the request goes wrong.
How repayments work
Repayments are collected by DebiCheck debit order on a date matched to your payday. Here is how it works, and what to do when plans change.
- DebiCheck
- Date matched to payday
- Settle early, no penalty
Repayments are collected by DebiCheck debit order
Before your loan is paid out, your bank sends you a DebiCheck request for the repayments. It shows our name, the amount, the date and how often the debit runs. You approve it in your banking app, by USSD or at an ATM, depending on your bank.
On each repayment date the agreed amount is collected from your account. You don’t need to remember to pay, but you do need the money in the account on that day.
- Short-term loan
- One repayment, about a month after payout.
- Instalment loan
- Two to six equal monthly instalments.
- Personal loan
- Seven to twelve equal monthly instalments.
- Last instalment
- Can differ by a few cents because of rounding. Your schedule shows the exact amount.
Choosing your repayment date
Matched to your payday
During the application you choose a date that suits the day your income arrives, usually on or just after payday. It is written into your agreement and the DebiCheck mandate.
Weekends and public holidays
If a repayment date falls on a weekend or public holiday, your agreement and DebiCheck mandate set out whether the debit runs on the day before or the next business day. Check that section of your agreement, or ask us.
Paying extra or settling early
You can settle your loan in full at any time, with no penalty. Ask us for a settlement figure: it covers the principal you still owe plus interest and fees up to that day. You don’t pay interest or service fees for the months you no longer need.
If you want to make an extra payment without settling, contact us first so it is allocated to your loan correctly and you know how it changes the rest of your schedule.
Payments by EFT are only accepted into the account named in your agreement. Our bank details are shared only through official channels.
If a debit order fails or you can’t pay
A debit didn’t go through
Contact us as soon as you can. Your agreement and DebiCheck mandate explain whether and when a debit can be presented again. Your agreement also sets out what happens if a repayment is missed, including any default interest or collection costs the law allows.
Missed repayments can be reported to credit bureaus, so it is better to talk to us before the date than after it.
Having difficulty making a repayment?
Contact our support team to discuss the available options. What to do if you are struggling.
Changing your bank account or details
If you move to a new bank account, tell us well before your next repayment date. A new DebiCheck mandate is needed for the new account, and you approve it with your new bank. The old mandate keeps running until it is replaced or the loan is settled.
Changed your cellphone number or email? Let us know too, so your statements and settlement letters reach you.
Never pay into a different account
We will never ask you to pay into a personal account or change our bank details by SMS, WhatsApp or social media. If anyone does, don’t pay, and check with us through the contacts on this website. Report a suspicious message.
Questions about a repayment
Have your ID number ready when you contact us. Never share your banking PIN, password or one-time PIN.
Phone
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Support hours in SAST are published with the number.
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Clicking an address opens your own email app. Nothing is sent from this website.
Only if a verified number is confirmed
Never send your ID, bank details or PIN in a chat.
About repayments
Can I see my balance on this website?
No. This website has no login and no personal information. Your agreement and statements show your balance, and our support team can give you an up-to-date figure.
Can I move my repayment date?
Ask us before the next date. A change may need a new DebiCheck mandate and an updated schedule, and it can change the interest you pay.
I was paid late this month. What should I do?
Contact us before the repayment date. Payment difficulties explains what we will ask and the options we look at.
Is there a fee for settling early?
No. You pay what you owe up to the settlement day and nothing for the months that are cancelled.
Related help
Early settlement
Ask for a settlement figure and close your loan with no penalty.
Paid-up letter
Proof that your loan is fully repaid, and your credit record afterwards.